Terms and Conditions
This page (together with the documents cited therein) describes the terms and conditions under which the products (the “Products”) listed on the website www.lovellis.it (the “site” or “website”) are provided to the customer. Please read these terms and conditions (the “General Conditions of Sale”) carefully before ordering products from the site. Customers should understand that, by ordering the products, they agree to these General Conditions of Sale.
It is advisable to print a copy of these General Conditions of Sale for future reference.
In case of acceptance, click on the “I accept” button at the end of the conditions contained in the purchase form. Please note that by refusing to accept these General Conditions of Sale it will not be possible to order products from the site. Once the following General Conditions of Sale have been accepted, the buyer will be referred to below as the “Customer” or “Customers”.
Terms of Payment
Payment can be made via Paypal and online bank transfer. If method of payment by credit card is chosen, the amount is charged at the time of shipment of the order. If, for any reason, it is not possible to debit the amount, the sales transaction is automatically cancelled and the sale terminated.
We strongly suggest you use the billing address details that match those of the card holder.
Shipping times and costs
The average delivery times of the order (starting from the receipt of the shipping confirmation email) depend on the type of delivery chosen from:
4 working days: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia, Sweden, UK, Croatia.
8 working days: Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Hungary.
Express shipping is not currently available.
Orders may experience delays in shipment and delivery in the event of public holidays: January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th .
Standard shipping in Italy, with the exception of special promotional initiatives, is free for orders over €300.
Below are shipping costs for each country.
For the foreign deliveries, not included in the table above, the shipping costs and returns are at the buyer’s expense and anyway to be agreed with the customer support. Lovellis, e-mail: firstname.lastname@example.org.
Lovellis wishes to guarantee complete customer satisfaction.
We hope you will be fully satisfied with your purchase, however, we do understand that you may want to return the product.
Customers have the possibility to request the return of the products purchased within 14/fourteen working days from the delivery date without any particular reason. Please note: customised products cannot be returned.
Lovellis guarantees the right of withdrawal for items sold on the website www.lovellis.it
According to Legislative Decree 21/2014, the right of withdrawal can be exercised within 147fourteen days of receipt of the purchased product.
The application referred to in art. 55 of the Consumer Code (Legislative Decree no. 206/2005) relating to cases of exclusion of this right.
The products for which the right of withdrawal cannot be exercised will be indicated to the customer during the sale phase, detailed on the product description sheet.
If the customer decides to exercise the right of withdrawal they must send an e-mail to the address email@example.com containing:
a) the order confirmation number communicated by Lovellis at the time of purchase
b) the manifestation of the will to exercise the right of withdrawal or return
c) the code of the products for which the customer wishes to make use of the right of withdrawal
d) the IBAN code, if the payment was made by bank transfer.
In case of exercising the right of withdrawal, Lovellis will reimburse the customer for the full amount already paid in relation to the method of payment made by the customer, net of shipping costs, within 30/thirty days from the date of receipt of the returned product.
Costs for returning product(s) are charged to the customer, including any taxes and customs duties. Any expenses incurred by the customer for the return will not be refundable.
The product must be returned:
– properly packaged in its original packaging and in perfect condition for resale (not ruined, damaged or soiled) with all its accessories, if any, included
– equipped with the appropriate guarantee seal still attached to the product; if the product needs to be tried and tested, it is necessary to leave the guarantee seal intact to avoid the impossibility of returning it
– equipped with the Transport Document (present in the original packaging) in order to allow Lovellis to identify the order number and the user’s name, surname and address
– without showing clear signs of usage other than those compatible with carrying out a test of the product: the product(s) must therefore not bear traces of prolonged use exceeding the time necessary for a test and must not be in a state such as not to allow their resale.
The costs for returning the product will be borne by the customer. These expenses must be verified by Lovellis.
In the event that the return request is motivated by proven shipping error, or the product has obvious manufacturing defects (to ascertain which it is, photos are required to certifying the manufacturing defect of the product).
Costs for returning the product as well as those for the possible delivery of a new product will be borne by Lovellis, provided that the items are returned by the customer unworn, unused and undamaged, as well as accompanied by the relative original invoice and the Lovellis institutional packaging.
As this is an artisanal product, non-homogeneous shades of colour, small imperfections of the leather, or small marks on the bag due to craftsmanship will not be considered defects.
The customer will receive reimbursement of costs incurred within 2/two months of receipt of the request for withdrawal along with the actual receipt of the product, in compliance with the aforementioned conditions.
Refunds will be made using the same payment method used by the customer to complete the order. In the case of payment by cash on delivery, the refund will be made by PayPal or by bank transfer.
It is recommended to return the products using the same courier, insuring the full amount of the goods, and taking care to receive a shipping number to allow tracking of the product.
Lovellis will not be responsible for reimbursement or compensation relating to products shipped by the customer that have never been received by Lovellis due to loss, theft or damage that are not attributable to Lovellis itself.
General Conditions of Sale
1.1 www.lovellis.it is a site managed by LOVELLIS by Alessia Licit, based in Via Savorgnan di Brazzà 14/8, Codroipo (Udine) 33033 – Tax code LCTLSS83A44L483C (the “Company” or “Lovellis”).
Availability of the service
2.1 The Lovellis site is intended for people residing in the European Union (the “Territory”) or who purchase products to be delivered within the Territory (the “Customers” or the “Customer”). Lovellis accepts, by agreement with customer service, orders for deliveries to other countries outside the Territory.
Conditions applicable to the buyer
3.1 By placing an order through the website the customer guarantees that:
- they have the legal capacity to sign binding contracts
- to be at least 18 years old
- to purchase the products for personal and not commercial use
- to purchase the products by requesting their delivery in the stated territory/territories.
Execution of the contract
4.1 The price and the essential characteristics of each product are shown on the Lovellis website. The information indicated on the site does not represent an offer by Lovellis.
4.3 In order to issue a purchase, it is necessary to register on the website www.lovellis.it as a guest or normal user.
4.5 The placing of an order constitutes an offer to purchase the selected product, regulated by these General Conditions of Sale and binding for the customer, without prejudice to the right of withdrawal referred to in Article 9. The placing of an order by the customer implies the obligation on the part of the latter to pay the price of the ordered product(s).
4.6 Any errors/changes in the data entered by the customer in the order proposal may be confirmed by the latter, following the procedure described on the Lovellis website before sending the order proposal (for example: the customer can change the quantity of products which they intend to purchase by adding or deleting one or more of them from the “Cart”).
4.8 An order proposal may be rejected by Lovellis, at its sole discretion, within 30/thirty days even after the Order Confirmation (provided that no consideration is due by the customer to Lovellis, with the sole exception of any sums indicated in the following clause 12) if:
- the item(s) are not available (without prejudice to the provision referred to in clause 4.11, 5.2, 5.3)
- fraudulent or illegal activities are reported or suspected, including purchases suspected of being for commercial reasons
- the customer has not fulfilled the obligations deriving from a previous contract stipulated with Lovellis.
4.9 The contract will refer only to products whose shipment or supply has been confirmed by Lovellis in the Order Confirmation.
4.10 Without prejudice to the provisions of clause 4.8, the contract between Lovellis and the customer is stipulated as soon as the customer receives the acceptance of the order proposal sent from Lovellis, with the procedure established on the site through the Order Confirmation.
4.11 Notwithstanding the Order Confirmation, in case of unavailability of one or more of the products ordered, the customer will receive an e-mail in which they will be duly informed of the unavailability. In such case, the order proposal will be cancelled or partially accepted only in relation to the products available. In case of partial acceptance, the customer will pay (or will be charged in the case of payment by credit card) only the price of the available item(s).
4.12 The Order Confirmation will include a summary of the essential characteristics of the items purchased, a detailed indication of the price and payment methods, information on the conditions and methods of exercising the right of withdrawal (including information on the exclusion of the right to withdrawal for customised products), information on shipping costs, the address to which any complaints can be sent, information on assistance services and existing commercial conditions along with a copy of these General Conditions of Sale.
Availability and product information
5.1 Information on the products and their prices are available on the Lovellis website.
5.2 The products available on the site are a selection of items usually available; Lovellis does not provide the customer with any guarantee regarding the availability of the products on the website. Furthermore, Lovellis does not guarantee that products displayed on the website are in stock. The images of the products displayed on the site may not correspond to their real appearance therefore, the customer will rely exclusively on the description of the products and their characteristics stated on the site.
5.3 Lovellis reserves the right at any time to limit the quantity and/or type of products available on the website. The style, models and colours of the products described may be changed without notice. During the purchase procedure, where the order cannot be processed due to the unavailability of the product, it will be possible to pre-order the next stock. The pre-order amount will be charged immediately as soon as the payment process is completed.
5.4 In no event will Lovellis be liable for errors occurring as a result of the customer’s failure to connect to the website. Furthermore, Lovellis, regardless of the reason for the damage, the cause, the nature of the damage or the results, will not be liable to the customer in the following circumstances:
- any damage caused by the suspension or interruption of the operation of the site
- any damage resulting from third party cyber attacks on the site that modify the information reported on it.
Transport and delivery
6.1 Except in exceptional circumstances, the customer’s order will be processed by the delivery date indicated in the Order Confirmation or, where a delivery date is not specified, within a reasonable time from the date of the Order Confirmation. The delivery date will be established by Lovellis according to its operators present in the delivery area and will vary according to the shipping address, the type of products and other relevant factors. Products will be delivered to the address indicated by the customer in the order proposal. Lovellis will not deliver to:
- post office boxes
- accommodation facilities such as hotels, public facilities, airports and ports
- natural or legal persons who provide product reshipment services abroad
- any other place with respect to which Lovellis reasonably determines that the customer’s address is unknown.
6.2 For each order Lovellis, at the request of the customer, may invoice the price of the items to the customer via e-mail, in accordance with the rules and regulations in force. The invoice will be based on the information provided by the customer at the time of the order (for example, the customer’s tax code or VAT number). Once issued, it will not be possible to change the invoice.
6.3 The shipping costs, indicated separately in the order confirmation, will be charged to the customer.
6.4 Products purchased will be delivered by a courier selected by Lovellis (hereinafter, the “Courier”) and delivered on working days (excluding Saturdays, Sundays and local and national holidays) within 30/thirty days from the date of the order confirmation (except where an event of force majeure or an unforeseeable circumstance occurs). If delivery does not take place within the deadline indicated above, the customer, by sending an e-mail, may grant Lovellis a further period of 7/seven days (or the additional period of time that may be provided for by the relevant legislation in force or reasonable for the circumstances) to deliver the products provided that, in the event of failure to comply with this deadline, the customer has the right to disclaim the contract, at which point Lovellis will refund all sums paid under the contract without delay.
6.5 Upon delivery of the items by the courier, the customer (or the designated representative) is required to verify:
- the recipient indicated on the delivery receipt is correct
- the packaging and seals are intact, undamaged, not wet or tampered with in any way.
6.6 Any damage to the packaging and/or products or discrepancies with respect to the recipient’s references or documentation must be immediately indicated in writing on the courier’s delivery receipt. Except to the extent permitted by current regulations, once the courier’s document has been signed and no objections have been raised by the customer, the latter will not be able to raise objections with respect to the external characteristics of the delivered package, provided they have the right to subsequently contest any other characteristic of the product(s) according to the conditions established in the following clause 10.
7.1 Once the products have been shipped, Lovellis will send a shipping confirmation via email (the “Shipping Confirmation”) to the customer.
Risks and ownership
8.1 The risk of loss or damage to items will be transferred to the customer (or to the third party indicated by the customer and other than the courier) when the latter acquires physical possession of the product.
8.2 The ownership of the product(s) will be transferred to the customer only after Lovellis has received full payment of all sums due with respect to them, including shipping costs.
9.1 In addition to the right granted by clause 10, the customer may terminate the contract relating to a product at any time within 14/fourteen calendar days, starting from the day on which they receive the product in question (the “Termination Term”). In such an event, the customer will receive a full refund of the price paid for the products in accordance with Lovellis’ refund policies set forth in clause 11 below. To terminate a contract, the customer must inform Lovellis in writing within the Termination Deadline.
9.2 Without prejudice to the right granted in clause 10, the right of withdrawal provided for in clause 9.1 does not apply to orders relating to discounted products and, in accordance with the provisions of Article 59, paragraph 1, letter c) of the Consumer Code, as defined below, and to custom products.
10.1 If an item sold by Lovellis has manufacturing defects or has an alleged non-conformity, the customer is required to contact Lovellis at the following address: firstname.lastname@example.org
10.2 The legal guarantees established by articles 129, 130 and 132 of the Consumer Code, as defined below, apply to the sale of the products. On the basis of these articles, the customer has the right to request, free of charge, the repair (or replacement) of the product within the limits established by law or, where one of the remedies provided above is not available (pursuant to article 130, paragraph 7 of the Consumer Code), to receive a reduction in the price of the products, or to cancel the contract. If the customer fails to notify Lovellis of the non-compliance within 2/two months from the date on which they become aware of it, they will lose these rights. The shipping costs for the return of products to be repaired or replaced in accordance with this clause will be charged to the customer.
Lovellis refund policy
11.1 If the customer wishes to return a product, they can contact Lovellis using the form available at the following link: ………………
11.2 Where the customer terminates the contract with Lovellis pursuant to clause 9 and returns a product pursuant to clause 11.1 above, Lovellis will make the refund due to the customer as soon as possible and, in any case, within 30 days from the day of the communication of the termination. In such case, Lovellis will fully refund the price of the product (excluding shipping costs and expenses incurred by the customer to make the return).
11.3 The refund policy provided for in clause 11.2 does not apply to the products indicated in clause 9.2 above.
11.4 If the customer returns a product in accordance with the previous clause 11.1 asserting that the product is defective according to clause 10, Lovellis will examine the returned item and inform the customer of the refund via e-mail within a reasonable period of time. Lovellis will generally process the refund due as soon as possible and, in any case, within 30/thirty days from the day confirmation by e-mail to the customer that the latter is entitled to a refund of the defective product. The product returned by the customer as defective will be refunded in full, excluding the shipping costs for sending the product to the customer and those incurred by the latter for the return of the same.
11.5 It is specified that in both cases described above in clauses 11.2 and 11.4 the customer must immediately return any related products to Lovellis in the same conditions in which they received them. The customer is required by law to take reasonable care of the products while they are in their possession. Lovellis may have the right to take action against the customer to obtain compensation and no refund will be paid in the event that:
- there is evidence that the products have been used (creases, damage, odours)
- the products were originally purchased on the website www.lovellis.it
- the products do not have the original label attached
- parts of the products or accessories are missing
- the packaging materials are missing
- the certificate of delivery enclosed at the time of sending the products is not returned.
11.6 Lovellis will generally refund any amount received by the customer by re-crediting it to the credit card used to purchase the products. Where payment was made through a PayPal account, the refund will be made by Lovellis directly to the customer’s PayPal account. Where it is not possible to refund the amount as indicated in the previous paragraph, the refund will be made by bank transfer.
Price and payment
12.1 Except in the case of obvious errors, the price of the products will be of those quoted on the site. The site works in good faith by always indicating the correct information of the products.
12.2 Product prices are indicated on the website in Euros or in the currency of the customer’s country of residence and include all applicable taxes and charges. Shipping costs will be added to the price of the products and will be indicated separately in the Shopping Cart.
12.3 Except where explicitly stated otherwise, prices include VAT.
12.4 If the customer is entitled to a VAT exemption or reduction, they must contact Customer Service.
12.5 Prices are subject to change at any time, however changes will not affect orders for which an Order Confirmation has already been sent to the customer.
12.6 The site contains several models of products and it is possible that, despite the efforts made by Lovellis, some of the products do not show the correct price. As part of the shipping procedures, Lovellis will regularly check prices so that the correct price of a product is lower than that indicated, and the company charges the lower price at the time of shipment of the product. If the correct price of a product is higher than that indicated on the site, Lovellis, at its discretion, will contact the customer to ask for instructions before shipment of the product, or will refuse the order and inform the customer of such refusal.
12.7 Where the price error is obvious and unambiguous and could have been recognised by the customer as such, Lovellis is under no obligation to supply the customer with the product at the incorrect (lower) price, even after sending the Order Confirmation.
12.8 The price of the products included in the order proposal and the related delivery costs will be paid by the customer by credit card, PayPal or bank transfer. For payments by credit card, the transaction must comply with any separate contractual conditions between the customer and the company that issued the credit card.
12.9 Lovellis accepts payments made via PayPal and bank transfer.
12.10 Transactions will be charged to the customer’s credit card only where:
- the credit card details have been verified
- the authorisation to debit the card has been received by the issuer of the card used by the customer
- the availability of the product has been confirmed by Lovellis.
12.11 In the event of disputes between the customer and the company that issued the credit card, the lender, etc. with respect to commissions or any other obligation relating to the customer’s payments on the site, the customer and the third party in question will resolve the matter between themselves.
12.12 If, for any reason, it is impossible to debit the amount due by the customer within the prescribed period, the contract will not be executed and the order will be cancelled.
13.1 The regulations in force require Lovellis to send certain information and communications in writing, either in Italian or English. By using the site, the customer accepts that communications with Lovellis take place mainly by electronic means. The company will contact the customer by email or will provide them with information by posting communications on the website. For the purposes of the contract, the customer accepts that the communications take place in electronic format and acknowledges that all contracts, notices, information and other communications that are transmitted to them electronically by Lovellis comply with the requirement of the written form possibly required by law. This condition does not affect the customer’s rights provided for by law.
14.1 All communications from the customer to Lovellis must be sent to: email@example.com
14.2 Lovellis may send communications to the customer to the e-mail or postal address provided at the time of the order, or in any manner specified in the previous clause 13. Lovellis will respond as soon as possible, either in Italian or English, making a reasonable commitment and to the best of its ability. To prove the notification of a communication, it will be sufficient to prove (in the case of a letter), that this letter has been correctly addressed, stamped and sent to the post office. In the case of an e-mail, proof that the e-mail has been sent to the specified e-mail address of the recipient.
Assignment of rights and obligations
15.1 The contract between Lovellis and the customer is binding for both parties and for their respective successors and assignees.
15.2 The customer may not transfer, assign, or otherwise terminate the contract or any of its rights or obligations without prior written consent from Lovellis.
15.3 Lovellis may transfer, assign, subcontract or otherwise terminate the contract or any of its rights or obligations deriving from it at any time during the term of the contract.
Events Outside Lovellis’ Control
16.1 Lovellis will not be responsible or liable for any unfulfillment or delayed fulfillment of any of its contractual obligations that are caused by events beyond its reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any action, event, non-occurrence, omission or accident beyond Lovellis’ reasonable control and, in particular, by way of example only:
- strikes, lockouts or other industrial actions
- civil uprisings, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (whether declared or not), threats of war or preparation for armed conflict
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- inability to use railways, sea transport, aircraft, motor transport or other means of public or private transport
- impossibility of using public or private telecommunication networks
- acts, decrees, laws, regulations or restrictions imposed by governments.
16.3 The fulfillment of any contract by Lovellis is considered suspended for the period in which the Force Majeure Event continues and the deadline for its fulfillment will be extended to an extent equal to the duration of this period. Lovellis will do everything in its power to terminate the Force Majeure Event or find a solution that allows the fulfillment of its contractual obligations despite the Force Majeure Event.
17.1 If Lovellis at any time during the duration of a contract does not insist on requiring the rigorous fulfillment of any obligation of the customer under the contract or in these General Conditions of Sale, or if it does not exercise any of its rights or remedies due to it contractually, such behaviour will not constitute a waiver of such rights or remedies and will not exempt the customer from fulfilling these obligations.
17.2 A waiver by Lovellis of any default will not constitute a waiver of any subsequent default.
17.3 A waiver by Lovellis of any of these General Conditions of Sale will be effective only when expressly indicated as such and communicated to the customer in writing in accordance with clauses 13 and 14.
If any of these General Conditions of Sale or any provision of a contract is held to be invalid, unlawful or unenforceable to any extent by a competent authority, such term, condition or provision will be excluded to that extent from the remaining terms, conditions. and provisions which will continue to be valid to the fullest extent permitted by law.
Indivisibility of the Contract
19.1 These General Conditions of Sale and any document expressly referred to in them represent the indivisible contract between the parties in relation to the subject of the contract and replace any previous contract, understanding or agreement, oral or written, between them.
19.2 The parties acknowledge that by signing a contract, none of them have relied on any representations, commitments or promises made by the other party or implied by what was said or written in the negotiations between them prior to such contract, except as expressly indicated in these General Conditions of Sales.
19.3 Neither party will have remedies available with respect to any false statement made by the other, in oral or written form, prior to the date of any contract (except where such false statement was made fraudulently) and the only remedy available of the counterparty will be for breach of contract as provided for in these General Conditions of Sale.
Lovellis’ right to modify these General Conditions of Sale
20.1 Lovellis has the right to review and modify these General Conditions of Sale from time to time in order to reflect changes in market conditions that affect its business, technological changes, changes in payment methods, changes in regulations and requirements of relevant law as well as changes in the capabilities of its system.
20.2 The customer will be subject to the policies and General Conditions of Sale in force at the time they order products from Lovellis, except where a law or governmental authority requires changes to such policies or these General Conditions of Sale (in which case they will apply to orders previously placed by the customer), or where Lovellis communicates to the customer the modification of these policies or General Conditions of Sale before sending the Shipping Confirmation (in which case Lovellis will have the right to assume that the customer has accepted the modification to the General Conditions of Sale, except where the customer communicates the contrary to Lovellis within 7/seven working days of receipt of the products).
Copyright and trademark
21.1 All rights relating to the content on the site (text, images, videos, voices, programmes, etc.) belong to Lovellis. None of the articles, photos, illustrations, etc. present on the site can be used without the prior permission of Lovellis.
21.2 All trademarks and service marks used on the site belong to Lovellis or are used on the basis of official rights, for example licensed. Their unauthorised use is prohibited.
22.1 In the event that a link to the website is inserted, Lovellis may refuse it depending on the contents of the website from which it comes and the method used for this link. Furthermore, Lovellis makes no guarantees on the contents of any sites to which it is linked and assumes no responsibility for any damage suffered by a site to which it refers through a link.
Applicable law and competent court
23.1 These General Conditions and the contracts stipulated with customers are governed and must be interpreted in accordance with Italian law (including Legislative Decree 6 September 2005, n. 206 “Consumer Code” and, specifically , Chapter I, Title III of Part III, as well as Legislative Decree no. 70 of 9 April 2003, “Decree on electronic commerce”).
23.2 Any disputes arising from the interpretation, validity and/or execution of these General Conditions will be subject to the mandatory territorial jurisdiction of the competent court of Udine.